Strategic continuous process improvement [electronic resource] : which quality tools to use, and when to use them / Gerhard Plenert.
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|Subject:||Total quality management.
Continuous improvement process.
Quality control > Standards.
- ISBN: 9780071767187
- Physical Description: 1 electronic text (xxii, 234 p.) : ill.
- Publisher: New York : McGraw-Hill, c2013.
|General Note:|| Print version c2012.
|Formatted Contents Note:|| Why another book on CPI? -- Identifying a CPI opportunity -- What CPI options and benchmarks are available? -- What are the characteristics of each option? -- Mapping CPI characteristics against your problem -- Identifying the correct CPI tool -- The role of governance, performance reviews, cascading, and communication -- ?Moving the needle? -- Summary and conclusions.
|Summary:|| "This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover.
|Additional Physical Form available Note:|| Also issued in print.
|Biographical or Historical Data:|| Contributor biographical information http://www.loc.gov/catdir/enhancements/fy1214/2012361155-b.html
|Source of Description Note:|| Description based on cover image and table of contents, viewed on Jan. 29, 2013.