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The handbook for quality management [electronic resource] : a complete guide to operational excellence / Thomas Pyzdek, Paul Keller.

Pyzdek, Thomas. (Author). Keller, Paul. (Added Author).
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Electronic resources

Subject: Quality control.
Reliability (Engineering)
Production management.
Process control.
Personnel management.
Motivation (Psychology)
Total quality management.
Genre: Electronic books.
Computer network resources.

Record details

  • ISBN: 9780071799249
  • Physical Description: 1 online resource (xii, 484 p.) : ill.
  • Edition: 2nd ed.
  • Publisher: New York : McGraw-Hill, [2013]

Content descriptions

General Note: Print version c2013.
Bibliography, etc. Note: Includes bibliographical references.
Partial Contents Note: Business-integrated quality systems -- Integrated planning -- Process control -- Continuous improvement -- Management of human resources -- Control chart constants -- Control chart equations -- Area under the standard normal curve -- Simulated certification exam questions.
Organizational structures -- The quality function -- Approaches to quality -- Customer-focused organizations -- Strategic planning -- Understanding customer expectations and needs -- Benchmarking -- Organizational assessment -- Quantifying process variation -- Quality audits -- Supply chain management -- Effective change management -- Define stage -- Measure stage -- Analyze stage -- Improve/design stage -- Control/verify stage -- Motivation theories and principles -- Management styles -- Resource requirements to manage the quality function.
Additional Physical Form available Note: Also issued in print.
Source of Description Note: Description based on cover image and table of contents, viewed on Sept. 20, 2013.
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