The handbook for quality management [electronic resource] : a complete guide to operational excellence / Thomas Pyzdek, Paul Keller.
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- ISBN: 9780071799249
- Physical Description: 1 online resource (xii, 484 p.) : ill.
- Edition: 2nd ed.
- Publisher: New York : McGraw-Hill, 
|General Note:|| Print version c2013.
|Bibliography, etc. Note:|| Includes bibliographical references.
|Partial Contents Note:|| Business-integrated quality systems -- Integrated planning -- Process control -- Continuous improvement -- Management of human resources -- Control chart constants -- Control chart equations -- Area under the standard normal curve -- Simulated certification exam questions.
Organizational structures -- The quality function -- Approaches to quality -- Customer-focused organizations -- Strategic planning -- Understanding customer expectations and needs -- Benchmarking -- Organizational assessment -- Quantifying process variation -- Quality audits -- Supply chain management -- Effective change management -- Define stage -- Measure stage -- Analyze stage -- Improve/design stage -- Control/verify stage -- Motivation theories and principles -- Management styles -- Resource requirements to manage the quality function.
|Additional Physical Form available Note:|| Also issued in print.
|Source of Description Note:|| Description based on cover image and table of contents, viewed on Sept. 20, 2013.